At Supreme Steam Ironing we take great pride in the presentation of our work, and all ironing will be returned on brand new white plastic coated metal hangers and covered in clear plastic clothes covers.
How we operate :
- Book a collection via our booking page
- Wait for a confirmation email saying your booking has been accepted
- Your ironing will be collected from you at the arranged time.
- Once your ironing has been completed we will contact you to arrange dropping it back to you.
- Then, once a month, pay the statement that you receive via email. Statements are sent out on the last day of the month, every month. (Terms: 30 days).
- On your first visit you will be supplied with a labelled laundry bag for your future use.
All bedding comes back to you freshly wrapped in acid free new polar white tissue paper if requested (supplied free) – otherwise will be plastic wrapped in thick blue bedding bags. Brand new white coated metallic hangers, trousers hangers, foam shoulder covers and plastic clothes covers are provided with every order free of charge.
All pure white shirt collars and cuffs are now starched as a matter of course, at no extra cost. This gives a pristine finish and improves resistance to dirt and wear. Please let us know if you are allergic to spray starch.
All clothing will be returned to you on hangers. If you require any clothes to be folded this must be stated at time of drop off. All clothes can be folded free of charge, except for executive style shirts – for which an added charge is made – as these are folded professionally using tissue paper, card and individual new plastic shirt bags.
If you require seams/no seams in trousers/jeans please make this clear at time of drop off, otherwise we will iron using own decision as to whether they require creases or not.
Preferred payment is direct bank transfer or cash. I also accept Paypal. Invoices are recorded daily on the system, and then a monthly statement is sent out via email or post – which ever you prefer – this saves a lot of time on door steps for both me and the customer trying to find the correct change! One off (and first time) orders are cash on collection please. Please note that our terms are: 14 days from receipt of invoice – which, if emailed, is the same day.
PLEASE NOTE, that, as from 1st January, 2012, I will exercise my right to claim statutory interest (at 8 per cent over the current Bank of England base rate) and compensation for recovery costs under late payment legislation if money owed is not received by the agreed date and under the agreed credit terms. Unfortunately, I have had to introduce these measures due to an increasing amount of very late paying customers.
Your ironing will usually be ready a maximum of 72 hours from time of receipt at our premises.* (We do not work weekends or bank holidays so please take this into account if collection is on a Thursday/Friday)
If your ironing is URGENT please make this clear at time of collection and we will do our utmost to meet your needs, according to what is already booked in the diary at that time. Please note that we do NOT wash items, we only iron them.
All ironing is carried out in a totally animal free zone (allocated exclusive ironing room) and the entire house including front and back garden is a smoke free zone. Any items not collected within 12 months will be disposed of.
We are insured for £1m by “Simply Business” – Insurance certificate available on request.